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Modul (6 Credits)

Business & IT Consulting

Name im Diploma Supplement
Business & IT Consulting
Verantwortlich
Voraus­setzungen
Siehe Prüfungsordnung.
Workload
180 Stunden studentischer Workload gesamt, davon:
  • Präsenzzeit: 60 Stunden
  • Vorbereitung, Nachbereitung: 60 Stunden
  • Prüfungsvorbereitung: 60 Stunden
Dauer
Das Modul erstreckt sich über 1 Semester.
Qualifikations­ziele

Students

  • can describe the professional service firms' business Model, including that of IT consulting firms
  • can discuss the problems and challenges resulting from a consultant’s role in client organizations
  • can describe consulting firms’ central business processes
  • are able to develop a basic proposal for a consulting engagement
  • are able to prepare a basic (project) plan for a consulting engagement
  • are able to define measures to determine the engagement success and client satisfaction
  • can compare and discuss alternative approaches to conducting client engagements
  • can describe personality traits of "ideal" consultants
  • are able to critivally reflect on these requirements
  • are able to conduct a thorough analysis of the consulting industry
Praxisrelevanz

The module is highly relevant for practice. Students acquire skills and knowledge that are useful for a career in the consulting industry and are sensitized to the challenges that consultants face in projects, operation, and (IT) management.

Prüfungs­modalitäten

Zum Modul erfolgt eine modulbezogene Prüfung in der Gestalt einer mündlichen Prüfung (in der Regel: 20-40 Minuten).

Vom Dozierenden wird zu Beginn der Veranstaltung festgelegt, ob eine Prüfungsvorleistung verlangt wird. In diesem Fall ist zur Teilnahme an der Abschlussprüfung nur berechtigt, wer im Semester der Prüfung/Veranstaltung drei von vier Testaten erfolgreich bearbeitet hat. Die Testate bestehen jeweils aus schriftlichen Einreichungen zu einem Thema der Veranstaltung (in der Regel: 5-10 Seiten pro Testat).

This module concludes with an oral examination (usually 20-40 minutes).

Only those persons who successfully completed at least three out of four intermediate assignments during the semester of the exam are eligible to take the final examination. Intermediate assignments consist of written submissions related to the module content (usually 5-10 pages each).

Die Prüfung in diesem Modul darf nicht abgelegt werden, wenn "IT Consulting" bereits bestanden ist.

Verwendung in Studiengängen
  • AI-SE-Ma-2010 Bereich 3 (Wirtschaftsinformatik und E1) Wirtschaftsinformatik 1.-3. FS, Wahlpflicht
  • WiInf-Ma-2010 Wahlpflichtbereich Wahlpflichtbereich I: Wirtschaftsinformatik 1.-3. FS, Wahlpflicht
Bestandteile
Name im Diploma Supplement
Business & IT Consulting
Anbieter
Lehrperson
SWS
2
Sprache
englisch
Turnus
Sommersemester
maximale Hörerschaft
unbeschränkt
empfohlenes Vorwissen

Students should have a fundamental knowledge of business administration and information systems as taught in the introductory courses. 

Abstract

Consulting is a multi-billion-euro business and it attracts many graduates who want to jump-start their professional career. After some years on engagements many leave the industry - sometimes enthusiastic due to the lessons learnt and improved job opportunities, sometimes disappointed due to the stress and lack of a work-life balance. The lecture intends to "de-mystify" IT and management consultancies by carefully analyzing the management consulting market, different types of players in the market, and their respective business models. Building on this, the course will present essential business processes that any professional service firm requires to successfully deliver value to its clients. The second part of the course will focus on engagements by exploring fundamental consulting approaches, discussing client satisfaction, and engagement success. As consulting is heavily dependent on the skills and capabilities of the individuals involved, the last section will cover the role of the consultant. In particular, it will examine the opportunities and challenges of a consultant career. 

Lehrinhalte

1. Foundations

  • Terminology
  • Basic concepts
  • Types of consulting services
  • In-house consulting

2. The (IT) consulting industry

  • Market development, players, and market shares
  • Fundamental strategies and business models

3. Managing the (IT) Consulting Firms

  • The consulting firm's value chain
  • Important business processes

4. Managing the engagement

  • Client relationships
  • The engagement process
  • Engagement methodologies

5. The Consultant

  • The profile of the "ideal" consultant
  • How to be a good consultant
  • Job challenges
  • Work-life balance
Literaturangaben
  • Maister, D. H. (1997). Managing the professional service firm, Free Press.
  • Meffert, H. and M. Bruhn (2006). Dienstleistungsmarketing – Grundlagen, Konzepte, Methoden. Wiesbaden.
  • Weiss, A. (2011). The Consulting Bible: Everything You Need to Know to Create and Expand a Seven-figure Consulting Practice, Wiley.
didaktisches Konzept

Classic lecture with extensive discussions.

Hörerschaft
  • AI-SE-Ma-2010 Bereich 3 (Wirtschaftsinformatik und E1) Wirtschaftsinformatik Modul "Business & IT Consulting " 1.-3. FS, Wahlpflicht
  • WiInf-Ma-2010 Wahlpflichtbereich Wahlpflichtbereich I: Wirtschaftsinformatik Modul "Business & IT Consulting " 1.-3. FS, Wahlpflicht
Vorlesung: Business & IT Consulting (WIWI‑C0656)
Name im Diploma Supplement
Business & IT Consulting
Anbieter
Lehrperson
SWS
2
Sprache
englisch
Turnus
Sommersemester
maximale Hörerschaft
unbeschränkt
empfohlenes Vorwissen

Students should have a fundamental knowledge of business administration and information systems as taught in the introductory courses.

Abstract

This tutorial will extend and deepen the contents of the lecture. Students are given the opportunity to broaden their knowledge of the consulting business and to practice basic consulting skills. Additionally, students will learn relevant consulting methods and soft skills. For example, students learn methods for effective problem structuring and solving, issue analysis techniques and best practices for preparing/visualizing ideas effectively for management presentations. The students also receive consulting case studies that cover the course contents. Based on the case studies, groups of students draw up a management proposal on how to further develop the discussed companies. In the end, the groups' results are presented and discussed in front of the class.

Lehrinhalte
  1. Preparing a management proposal
  2. Planning an engagement
  3. Running an engagement
  4. Solving practical consulting problems
  5. Effective communication and presentation
  6. Establishing lasting client relationships
Literaturangaben
  • Maister, D. H. (1997). Managing the professional service firm, Free Press.
  • Meffert, H. and M. Bruhn (2006). Dienstleistungsmarketing – Grundlagen, Konzepte, Methoden. Wiesbaden.
  • Weiss, A. (2011). The Consulting Bible: Everything You Need to Know to Create and Expand a Seven-figure Consulting Practice, Wiley.
didaktisches Konzept

Team work, case studies, group discussions, presentations, essay writing.

Hörerschaft
  • AI-SE-Ma-2010 Bereich 3 (Wirtschaftsinformatik und E1) Wirtschaftsinformatik Modul "Business & IT Consulting " 1.-3. FS, Wahlpflicht
  • WiInf-Ma-2010 Wahlpflichtbereich Wahlpflichtbereich I: Wirtschaftsinformatik Modul "Business & IT Consulting " 1.-3. FS, Wahlpflicht
Übung: Business & IT Consulting (WIWI‑C0660)
Modul: Business & IT Consulting (WIWI‑M0492)